Trio Live comes from Activecampaign, the company who is well known for its newsletter and customer support scripts. Though it is a new enterant in the live support market, we are confident that a product from active campaign will will be a strong contender to competition in the near future.

FEATURE SET:

• AJAX enabled live chat solution
• Transfer chats, invite visitors to chat
• Full featured desktop application
• Integrated with their customer support solution Support Trio making it an integrated customer support solutions with support tickets, knowledgebase and chat all in one.

EASE OF SETUP/CUSTOMIZATION/STABILITY: Being a relatively new entrant, we did not evaluate the software.

Trio Live does have reporting capabilities as well as web analytics, and they offer a free 30 day trial.

FOR MORE INFORMATION, please visit

http://www.activecampaign.com/triolive/index.php