Help Center Live has come a long way in delivering live help solution to small and medium businesses who aer looking for a reliable open source solution. With a modest beginning, HCL now offers a modular source code loaded with features comparable to the top of the line products.

FEATURE SET:

Unlimited Operators
Unlimited Departments
Unlimited Users

Real-Time Chat Sessions
Real-Time Visitor Monitor
Unlimited Chat Sessions
Initiate Chat Sessions
Assign Operators to Mutiple Departments
View User's Information
Operator to Operator Chat
Per Department Status Icons
Request Polling
Collect Visitor's Information
Track Visitor's Footprints
Track Visitor's Referrer
Typing Notification
Display Operators Picture in Chat Windows
Autosave Chat Transcripts
E-mail Transcripts
Print Transcripts
Hot Pages
Transfer Files
Transfer Chat Session
Canned Messages
Canned Commands
Push Web Pages
Leave a message
Toggle sounds on/off
Toggle status online/offline
Implementation to your Website

Plugin Modules
Modify the Source
Runs on your server
Fully Customisable to fit your Website

EASE OF SETUP/CUSTOMIZATION/STABILITY: Installation is easy and they offer professional installation and support for a modest fee.

SUMMARY: If you are new to live chat and kicking off your business, try this one to save on costs and get the feel of features. Move to a hosted solution as the chat volumes become high and the need for stability and support increases.