| Instant Service is close to its competitors in providing best in class enterprise level live support an integrated tools. If you have less amount of chat, they might be very cost effective.
FEATURE SET: Enterprise level feature set comparable to Velaro and Live Person.
EASE OF SETUP/CUSTOMIZATION/STABILITY: Instant Service does not offer a free trial, so we could not evaluate the software. However, extensive market research led us to believe it was a close competitor of the top 2 and had highly satisfied user base.
Based on the demo Instant Service people gave us, their desktop application seemed very easy to use packed with loads of features such as an inbuilt browser, and easy to use tabbed interface.
SUMMARY: Based on customer reviews, Instant Service shines as a enterprise level support solution, and could be cost effective because it offers pay per chat model, rather than a monthly per operator license. |
