LiveLOOK CoBrowse is a new product that takes online sales and customer service to the next level by establishing an instant visual connection between Consumer and Agent. LiveLOOK allows Agents to view Consumers’ desktops in real time. Agents can assist Consumers in shopping process, suggest additional items, and answer questions - resulting in higher conversion rates, increased average order sizes, and a more personal interaction with Consumers.
LiveLOOK works along with phone support and along with live chat. With phone support: CoBrowse button is added to a website for Consumer to click on once on the phone with Agent. With live chat: CoBrowse button is sent to Consumer during a chat session for Consumer to click on.
LiveLOOK CoBrowse brings the next level of sophistication to communicating with Consumers. While initial interaction may start on the phone or via live chat, LiveLOOK allows to take that interaction to a more personal and direct level of visual sharing. Empowering Agents to see exactly what Consumers are seeing eliminates confusion and guessing, and creates a more personal connecion between Consumer and the brand. Agents are now in a far better position to help Consumers in buying process and with customer service-related questions.
LiveLOOK CoBrowse technology is unique in that is requires no software downloads/installations for either Consumers or Agents. Completely universal it works with any browser on any computer (Windows, Mac, or Linux). LiveLOOK is simple to use - a single click on CoBrowse button establishes an instant visual link between Agent and an online visitor.
We recommend LiveLOOK CoBrowse to any business currently using live chat as an add-on tool to result in better customer service. To learn more about LiveLOOK CoBrowse visit http://livelook.net/businesses.html
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