LivePerson wins the 2007 Live Support Directory Editor’s Choice Award
New Delhi, India – April 12, 2007 — Livechatdir.com, an independent live support software directory and research portal, has chosen LivePerson’s (NASDAQ: LPSN) Timpani™ Contact Center platform as their Editor’s Pick for 2007 in the highly competitive live chat software industry. Updated annually, this is the third year of Livechatdir awards with a modest beginning in December 2005.
“LivePerson Timpani™ Contact Center integrates Chat, E-Mail, Knowledgebase and Voice seamlessly into one application, making it the most cost-effective and ultimate customer support tool in the market,” said Arjun Agarwal, the editor of Livechatdir.com. “The recent integration of voice as a click-to-call solution was a key differentiator for LivePerson compared to the competition for this award in 2007.”
Livechatdir has also introduced 24/7 live chat support on their website in partnership with LivePerson this year. Visitors researching live chat software can get instant assistance via text chat or voice from Livechatdir.com. “Starting this year, our top pick award winner will be given a chance to assist our customers in setting up live chat and answer their queries directly form our site, provided they had adequate staff to man our site 24/7. LivePerson demonstrated clear ability and we gave them the opportunity.”
LiveChatDir 2007 features a clean look, a better interface, and more features such as customer reviews to be added in the coming weeks. For people researching live chat software, Livechatdir.com is the most extensive directory and has been growing in popularity every year.
“We’re honored to receive this recognition from such a respected authority as LiveChatdir.com,” said LivePerson CEO Robert LoCascio. “LivePerson helped pioneer Software-as-a-Service more than 10 years ago with our first live chat offering and we’ve grown as companies continue to realize the inherent value of hosted applications.”
About LivePerson
LivePerson (www.liveperson.com) is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors—increasing sales, satisfaction and loyalty while reducing service costs. Combining web-interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson’s Timpani™ platform engages the right customer, at the right time, with the right communications channel. This Engagement Marketing platform creates more relevant, compelling and personalized experiences—converting traffic into revenues, and facilitating real-time sales and customer service. More than 5,000 companies including EarthLink, Hewlett-Packard, Microsoft, Qwest and Verizon, rely on LivePerson to help maximize the return on their marketing and e-commerce investments. LivePerson is headquartered in New York City.
About Livechatdir.com
LivechatDir.com is an independent resource that provides a comprehensive live support directory and recognizes outstanding vendors annually. The first and the most trusted directory for the live chat industry, it also provides news and articles on a regular basis for the live chat community. Please visit us at www.livechatdir.com.
LivePerson, Timpani and Timpani Contact Center are trademarks or registered trademarks of LivePerson, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners. |
