Velaro shines as a robust and feature packed solution with excellent customer reviews! Its has been our top pick for the years 2005 and 2006. However, Liveperson was our best pick 2007 due to its overall cost effectiveness in delivering total customer support.
FEATURE SET: Velaro integrates all the useful features in a package that are required in a live support solution that is ideal for sales and customer support. What's more, everything works as said, without fail, giving online business an edge over others.
EASE OF SETUP: It took us barely 10 minutes to setup Velaro on our website. Very quick, efficient customer service staff and comprehensive documentation makes installation and deployment a breeze.
CUSTOMIZATION: The chat window can be completely customized to match client needs. Velaro's helpful staff customizes or guides on customer request.
STABILITY: We tried the operator and the visitor interface for 24 hours without any disconnections in chat. The operator console never crashed, and visitor monitoriing was consistent. Makes it ideal for 24/7 support.
HELP/DOCUMENTATION: Complete documentation is available supplemented by excellent customer care through live chat, email and phone. Their operators are online during eastern time, while email responses are quick & professional.
SUMMARY: Any growing internet business who want to deploy live support for the first time should go with Velaro to get a hassle free hands on experience.
WhitePapers by Velaro
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