Xigla is one of the popular live help solutions that offers an owned lisence as opposed to a monthly fee. with some very impressive features in the rock stable version V5, it definitely promises to stay in the market.
FEATURE SET:
- Support for multiple requests and chats at the same time
- Support for unlimited operators and departments
- Party Is Typing Notification
- Automatic transcript storage
- Proactive Chat (Client Pull)
- Visitor Tracking
- Custom Invitations
- Pop-up Blocker Friendly
- Hidden Departments
- Automatic Reconnect (Exclusive V5)
- Country Lookups
- Desktop Launcher Utility
- Past conversations review
- E-mail signature option
- Text Links Instead of graphic button
- Instant Messenger System
- Auto-Engage
- Automatic Linking of URL's
- Transfer calls to other departments / operators
- Visitor Data Capture
- Footsteps Tracking
- Independent Support Buttons for your departments and representatives
- Session Time Metrics (Exclusive V5)
- IP Filter (Exclusive V5)
- Automatic Purging of Chat Transcripts
- Busy Requests Reporting (Exclusive V5)
- Support for Representatives Photo (Exclusive V5)
- Absolute FAQ Manager .NET Integration (Exclusive V5)
- Push Pages and files
- Canned Responses and Commands
- Quick Words
- Sound Alerts and Notifications
- Live Monitor
- Request Balancing
- Automatic Requeue of request (Exclusive V5)
- Automatic request handling
- E-mail Chat Transcript
- Printable Transcripts
- Leave a message
- Option to rate the request session
- Comprehensive Stats and reports
- Optional Form Fields
- Hot Lead Tracking
- Representative Login Times (Exclusive V5)
- Active Sessions Report
- Button code generator
- Customer Support Survey
- Spell Checking
EASE OF SETUP/CUSTOMIZATION/STABILITY: This software installs on the server and they do not offer a hosted solution.
Xigla software offers an online demo and feature presentation tour, they don't offer a free trial though.
FOR MORE INFORMATION, please visit
http://www.xigla.com/absolutelsnet/index.htm
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